Privacy Policy
This policy describes how Info Tree Services Private Limited collects, uses, stores and protects the information you share with us.
Information we collect
We collect information you voluntarily provide through our website forms, WhatsApp conversations, phone calls and office visits. This typically includes your name, company, phone number, email address, business type, and the nature of your enquiry.
For engaged clients, we additionally collect documents necessary to prepare your applications — KYC, business registration, financial statements, quotations and scheme-specific annexures.
We collect limited automatic information when you browse our website, including IP address, browser type, pages visited, and time spent. This is used only for aggregate analytics and to improve the site.
How we use your information
To respond to your enquiries and deliver the services you have engaged us for.
To prepare and file applications on your behalf with government portals, banks, certification bodies and other authorities.
To maintain internal records and comply with our own legal and audit obligations.
To send you service updates and, if you have opted in, our newsletter.
Information we do not collect or store
We do not ask for, collect or store passwords, OTPs, internet banking credentials, debit/credit card numbers, or CVV codes. If any third-party party asks you for such information claiming to be from Info Tree, they are not. Please report it to us immediately.
Sharing your information
We share information only with the authorities and institutions to which your applications are directed — government portals, banks, NBFCs, certification bodies — and only to the extent necessary for that application.
We do not sell, rent or trade personal information to any third party for marketing purposes.
We may share information with our professional advisers (auditors, legal counsel) under confidentiality obligations.
Data retention
We retain engagement records for the duration of the engagement and for a further seven years thereafter, in line with standard Indian business record-keeping norms. You may request earlier deletion of data that is no longer legally required to be retained.
Your rights
You have the right to access the personal information we hold about you.
You have the right to request correction of inaccurate information.
You have the right to withdraw consent for marketing communications at any time.
You have the right to request deletion of your data, subject to our legal retention obligations.
Security
We maintain reasonable physical, electronic and procedural safeguards to protect your information, including access controls, encrypted storage of sensitive documents, and confidentiality obligations for all staff.
Changes to this policy
We may update this policy from time to time. The effective date above reflects the most recent revision. Material changes will be communicated to active clients by email.
For any questions about this policy, write to info@infotree.co.in.